Support customers throughout their buying journey by responding to enquiries, handling complaints, following up with potential customers and supporting sales activities.
Responsibilities
Respond to customer questions through WhatsApp, calls and DMs.
Handle customer enquiries and complaints professionally.
Follow up with customers who showed interest but did not purchase.
Assist customers with product and order information.
Support sales follow-ups and customer conversion.
Request customer reviews after successful deliveries.
Identify opportunities to upsell and cross-sell products.
Maintain accurate customer communication records.
Requirements
Strong communication and customer service skills.
Friendly and professional attitude.
Interest in sales and customer relationship management.
Ability to communicate effectively through WhatsApp and social media.
Good follow-up skills.
Basic computer and digital communication skills.
Self-motivated and willing to learn.
Previous customer service or sales experience is an advantage.